Refund policy

Last updated: October 15, 2026

Try the free version first: it’s the same app, with every feature, for up to 10 people. That way you can see if it works for you before paying.

When we refund

The unlock doesn’t work: if you paid and the full version doesn’t activate on your device (even after restoring with your code), or the app doesn’t work as described, you get a full refund.
Duplicate charge: if you were charged twice, we refund the duplicate.

How to ask

Email support@esfacilon.com within 14 days of purchase with your order number (it’s on the Creem receipt email) and a short description of the problem (please don’t send your app data). We reply within 3 business days. Refunds are issued through Creem, our merchant of record, back to the original payment method, usually within 5 to 10 business days. A refunded purchase turns the full version off; your data stays on your device and you can keep using the free version.

Your legal rights

This policy doesn’t limit any rights you have under the law of your country. If you live in the European Union, the EEA or the UK, you generally have 14 days to withdraw from an online purchase; for digital content that right ends once, with your consent, the unlock is delivered immediately. Even so, within 14 days we apply the refund cases above.

Not covered

Data lost by clearing your browser, changing phones without a backup or losing your device isn’t a failure of the app.